Frequently Asked Questions
Everything you need to know about your Fanola hair care journey.
How long should I leave the No Yellow Shampoo in my hair?
For best results, leave the No Yellow Shampoo in for 1 to 5 minutes depending on your desired level of toning. We recommend starting with 1 minute to assess the pigment absorption.
Are Fanola products sulfate and paraben-free?
Many of our specialized lines, including the Free No Yellow and Oro Therapy ranges, are formulated without sulfates and parabens to ensure the healthiest treatment for your hair.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for hair products?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Do you offer international shipping?
Yes, we ship our professional hair care products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.